frequently asked questions

Location & Parking at Zonix

We are located at Taman Ekoflora, Johor Bahru (Eco Palladium)

You may use Waze to drive to Zonix Club or you may use e-hailing which will drop you off at our entrance.

For Parking:

There is a large outdoor public parking that is available for your convenience. Park at your own risk, we are not responsible for damage or theft to vehicle or vehicle contents.

Age Restrictions & Dress Code

Minimum entry age: 18 Years Old

Club admission ONLY for Non-Muslim Patrons

Dress code: Smart Casual, Stylish, Clubby

Strictly no shorts, singlets, flip flops and sandals are allowed

The management reserves the right to refuse entry to any individual.

Club Rules & Regulation

All patrons will be required to present a valid photo ID (with recent photo) for entry. All patrons are required to be in proper attire for club entry and admission is at Management’s discretion only. Entry is subject to club capacity.

Operation Hours:
Wed - Sat: 10:00 PM - Late
Eve of PH: 10:00 PM - Late

Videography & Photography:
No professional photography / videography will be allowed unless prior permission is given. Please note that we have in-house photographers and videographers for our club nights and events. Hence, all patrons entering Zonix Club agree to have their pictures taken unless otherwise stated.

Table Reservation or Walk-In Guest

Zonix accepts walk-in guests, subject to table availability and venue capacity.

Tickets are available online prior to the event or at the door, and must be purchased for entry.

  • Guests must use a valid e-mail address for the purchase of e-tickets to Zonix via our ticketing system.
  • Online pre-purchased e-tickets with QR code must be presented at the door and exchanged for wristband for entry. Transaction ID/Payment history are not accepted as proof for entry.
  • Each tickets ONLY allows single admission. Please note the club rules apply and entry is subject to club capacity. For guaranteed entry, please arrive at the club early.
  • The management bears no responsibility for the submission of incorrect contact details and reserves right to refuse entry or grants refunds.
Accepted Form of Identification

All attendants must be aged 18 or older to enter Zonix Club.

Please be aware that we will ask anyone who looks younger or underage for ID. The guest that is unable to provide proof of age, will unfortunately be refused entry.

Original personal Identification will be required at the VIP entrance. You must bring the original ID, photocopies and photographs will not be accepted.

For Malaysia citizens: National Identity Card

For Non-Malaysian citizens: Passport

Driver's licenses or similar documents will not be valid under any circumstances.

Prohibited Items

For regular days of operation, you are not permitted to bring the following items into Zonix Club:

Illegal drugs, outside food and beverages, candy, toys, props, big suitcase, inflatables; tripods, drones; and all sharp objects are prohibited.
This is not an exhaustive list.

Management reserves all rights to refuse entry.

Please note that for your own safety all bags, backpacks, purses or parcels are all subject to search.

Ticketing

Why should i purchase tickets online in advance?

Tickets purchased in advance are less expensive than at the door. Therefore, for the best-priced tickets, please buy in advance online at our website.

What should i do if i'm having trouble purchasing tickets?

For ticketing issues, kindly contact our customer services via our official Whatsapp.

What is your refund policy?

Tickets are non-exchangeable or refundable. Please confirm your attendance before you proceed with the purchase.

Can i purchase tickets at door?

Yes, Tickets purchased in advance are less expensive than at the door. Therefore, for the best-priced tickets, please buy in advance online at our website.

Lost & Found

What if i lost something at Zonix Club?

To check or claim any lost property kindly visit our security or front desk for further assistance.

The management assumes no responsibility for items lost at Zonix Club. Forgotten, lost, or abandoned items, whose origin is unknown and are found in Zonix Club, will be kept for a maximum period of seven days.
All patrons shall assume all risk of injuries, property loss, destruction, or theft and release Zonix, their employees, and any performers from any associated liability.

VIP Reservation

How can i book a VIP Table?

To take your experience to the next level, please reach out to our customer service to request a VIP table. A member of our team will assist you as soon as possible. If your request is for an event taking place today we will contact you rapidly.

How many person are allow per table?

Once you reach out to our customer service, the information about the maximum capacity for that table will be shared with you.

Is there any food available?

Yes, we do have a selection of finger food options available for order.

What is the best time to arrive?

To get the most out of your Zonix VIP experience we recommend you arrive before 12:00 AM. Please let us know when you and your group are planning to arrive.

Photo & Video Policy

Photography & Videography for personal use, with a smartphone, is allowed. However we prohibit any filming or photography for commercial use.

Audio recording devices, monopods, tripods, and selfie sticks are also not permitted.

We have an in-house photo and video team on-site covering the event.

By entering Zonix Club you consent to the possibility of being filmed or photographed, for all purposes in all media throughout the world or any part.